Returns & Exchanges
Returns can be requested within 14 days of receiving your order
(7 days for customers in Taiwan, in accordance with local regulations).
Items must be unused, in original condition, and with original packaging.
Original shipping fees are non-refundable.
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Return Shipping Costs
• For customers outside of Taiwan, return shipping costs are the responsibility of the customer.
• For customers in Taiwan, return shipping will be handled in accordance with local consumer protection regulations.
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Exchanges
Please note that one exchange is allowed per original order.
For exchanges:
• Customers are responsible for the return shipping of the original item.
• Any additional shipping fees for sending the exchanged item will be charged separately.
(For customers in Taiwan, exchange shipping is handled in accordance with local regulations.)
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Hygiene Products
Due to hygiene reasons, oral care and personal hygiene products cannot be returned or exchanged once opened or used.
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How to Request a Return or Exchange
Please submit return or exchange requests via your Shopify order page first.
For special cases or damaged items, contact 📩 hello@ollovelies.com
Returns are handled in accordance with applicable consumer protection laws based on the customer’s location.
See our Return Policy for full details.